In these conditions we don't execute any KYC checks on our aspect. Nevertheless, they may be carried out by our companions;
In case you’re the target of theft and you suspect that stolen money happen to be transferred to a ChangeNOW deposit handle, you need to open up a help ticket and provide us with the next information:
ChangeNOW strives to shield our clientele from any type of cons and fraudulent routines while in the copyright earth and complies to all guidelines and rules existing for the time being, and one of many ways that allows us to do so will be the KYC/AML treatment.
Sure, you'll be able to. There are plenty of prerequisites from our fiat order service provider, Simplex: your pre-paid out card have to be eligible for international transactions; it must be enrolled to the 3DSecure application; your pre-paid out card issuer need to permit copyright-similar transactions.
In case you didn’t send any money nonetheless, there's no should cancel the transaction, it is possible to basically produce a new one particular
The method can be tracked about the exchange page when you finally build it. Your exchange background is demonstrated on the same web page, so we advise to bookmark it.
ChangeNOW doesn’t help any income-laundering or other illegal actions; consequently, the services doesn’t enter any company agreements with people today or small business entities included or suspected in these kinds of routines.
In this kind of case, you should Speak to our help group at [e-mail shielded]. We will do our best to refund you in 24 hrs. Even now, we really need to warn you that in certain extremely rare circumstances there may be no prospect of obtaining the resources again.
Therefore, if a buyer’s resources are suspected of illegal pursuits, the changenow copyright KYC procedure will likely be slightly unique – in that circumstance, our support group will Allow you already know.
There are many techniques you may get pleasure from our solutions. Such as, it is possible to quickly convert the payments you get into your concentrate on currency with no guide operations. Extra use scenarios are outlined on this web page previously mentioned.
Pick the recipient’s deal with and enter your credit or debit card information. Make sure you be careful and double-Test it.
Following the exchange is processed, the gained copyright will be credited in your NOW Wallet equilibrium. You may view the transaction specifics within the transaction historical past section of your app.
Deliver a deposit for a fixed-amount exchange once the amount expires, presented that the rate declines around this timeframe
If these methods do not aid, you should contact our help at: [e mail shielded] or use this website link. We will get back again to you personally as quickly as possible.